Returns are handled on an individual basis. To initiate the return process, please reach out to Solar Planet at customerservice@solarplanet.netwith a detailed description of your issue. Include images and videos to assist our team in resolving your issue swiftly. Upon receipt, we will start to outline the specifics of your case. If you have received an incorrect item and require an exchange, get in touch with customer service at customerservice@solarplanet.net.